Google Nest WiFi not connecting

If you’re experiencing issues with your Google Nest WiFi not connecting, there are several troubleshooting steps you can take to resolve the problem. Follow the guide below, which provides a step-by-step solution:(USA/CANADA)

Check the physical connections:

1. Ensure that the Nest WiFi router and modem are properly connected with Ethernet cables in USA.
2. Confirm that the power adapters are securely plugged into a power source and the devices.
3. Verify that the LED lights on the router and modem are illuminated, indicating power and connectivity.

Restart your devices:

1. Power off the Nest WiFi router, modem, and any connected devices (such as computers, smartphones, etc.).
2. Unplug the power cables from the router and modem in USA.
3. Wait for about 30 seconds.
4. Plug the power cables back into the modem and wait until it establishes a connection.
5. Once the modem is connected, plug the power cable back into the Nest WiFi router.
6. Give the devices a couple of minutes to boot up, and then try connecting again in USA.

Check the Nest WiFi app:

1. Open the Google Home app on your smartphone or tablet.(USA/CANADA)

1. Tap on the “Wi-Fi” tab at the bottom of the screen.
2. Select the Nest WiFi router from the list of devices in USA.
3. Ensure that the router status is “Connected” and not displaying any error messages.
4. If the router shows any issues, follow the app’s prompts to resolve them.

Reset the Nest WiFi router:

1. Locate the reset button on the back of the router (usually a small hole) in USA.
2. Use a paperclip or a similar object to press and hold the reset button for about 10 seconds.
3. Release the button once the LED lights on the router start flashing.
4. Wait for the router to restart and establish a connection in USA.
5. Reconfigure the Nest WiFi router using the Google Home app.

Verify the modem’s connectivity:

1. Connect your computer directly to the modem using an Ethernet cable.
2. Open a web browser and try to access a website to confirm if there’s an internet connection.
3. If you can access the internet in USA, the modem is functioning correctly, and the issue may be with the Nest WiFi router.
4. If you don’t have an internet connection, contact your internet service provider (ISP) to troubleshoot the modem in USA.

Ensure proper placement:

1. Check the physical placement of the Nest WiFi router.
2. Ensure that it is positioned in a central location, away from obstructions (e.g., walls, appliances) that could interfere with the signal.(USA/CANADA)

1. Keep the router elevated and away from the floor, as height can improve the wireless signal’s reach.
2. Avoid placing the router near other electronic devices that may cause interference (e.g., microwave ovens, cordless phones).

Check for firmware updates:

1. Open the Google Home app on your smartphone or tablet.
2. Tap on the “Wi-Fi” tab at the bottom of the screen in USA.
3. Select the Nest WiFi router from the list of devices.
4. Tap on the settings (gear) icon in the top-right corner.
5. Look for firmware updates and install them if available.
6. Firmware updates can address known issues and improve device performance.

Modify network settings:

1. Access the Google Home app on your smartphone or tablet.
2. Tap on the “Wi-Fi” tab at the bottom of the screen.
3. Select the Nest WiFi router from the list of devices in USA.